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Offshore Outsource to India |
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E-Transition Systems is a collection
of multi-media bureaus and contact centres. Through them we
provide customer relationship management service and business
process execution 24 hours per day, 365 days per year in multilingual
languages. We provide both B2B and B2C call centre services,
to a wide variety of clients of all sizes with vastly different
needs. Outsourcing your requirements can be on a project-by-project
basis or through developing a long-term more comprehensive
partnership.
Our management team has expertise in every segment,
Our Key strengths being
Process Knowledge, Strategic Planning, Timely Execution and
technical expertise. We manage both core and peripheral processes
for our global clients with quality being our hallmark.
With an on site presence in US and in India,
We help our clients leverage on both aspects – cost
advantage and proximity to the client. Offshore Outsourcing
or Offshore BPO definitely has some great advantages, only
if planned, managed and implemented effectively. Most of the
businesses looking to offshore fail to leverage Offshoring
to its full potential. This often results in lost opportunity,
losing competitive edge and most importantly loss of value
for stakeholders.
E-Transition working on behalf of buyer businesses,
ensures that they get best and sustained value through Offshore
IT / Business Process outsourcing initiatives. Through the
entire BPO life cycle, we constantly ensure that offshore
BPO effectively meets buyer's business and strategic objectives.
We cater to a wide spectrum of clients across
US, UK and Australia. We offer both voice – Inbound
(Customer Service) and Outbound (Telemarketing services) and
data based BPO services. E-Transition encompasses state-of-the-art
infrastructure with robust technology, world-class processes,
best people management practices and an overall ability to
scale up the operations with minimum lead-time. With the best
industry standards and proven methodologies (Six Sigma).
E-Transition has a vast network of quality
offshore service providers. Most of our service providers
are from India. We jointly work with these providers to provide
highest quality, value added services to our clients across
the globe.
Management Team
E-Transition
as a Facilitator |
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Management
Team
Avneesh
Mathur
CEO
Has 18 years of experience in the areas of Technology,
Sales & Marketing in International & Domestic
Markets, Customer Service Delivery Operations and Management
with adequate Expertise in Finance & Accounts. Ex-Promoter
& Founder of a INR 300 million Systems Integration
and Services Organization. Has worked with companies
like DCM Data Systems, ICIM (ICL, UK), IDM, IT&T,
Progressive InfoTech & Knowledge Workz e Services.
Vijay
Advani
Vice President “Strategic Planning &
Operations”
An MBA with specialization in I.T & Marketing, Vijay
has worked for software companies like “River
Run” & moved to “Wipro -Spectramind”.
As a techno-commercial professional
he has been heading the Strategic Planning & Operations
division, Promoter & founder of two Voice based
Call Centers in India & an Outsourcing Outfit.
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E-Transition
as a Facilitator
E-Transition acts as a guide to companies, which are
looking forward to outsource their processes and we
not only stop there but we go a step further by designing
their process plans and layout.
Our Local presence allows
our clients to get the service and direct face-to-face
consultation that they need to extract maximum benefit
from there outsourcing investment. This edge gives more
control to the client being able to meet with us locally
and saves them time and travel costs.
Our local presence
consists of business and quality analysts, regional
management, marketing and finance staff. We liaise with
your people to deliver the service solution from inception
through to a fully resourced production environment.
If you are converting existing internal service or processing
tasks we can visit your sites and you can show us, accurately,
what you want to maintain and what you want to change
with your outsourcing experience. It won’t only
be your customers who benefit from our commitment to
the intimate quality service that secures peace of mind. |
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